I placed an order with this company in February and was never made aware that the products were out of stock. I called a week later because I never received an email with shipping information and was informed of the out of stock and was told the items would ship within a week.
Long story short, a month went by without me receiving any of my products and after several calls to customer service(which by the way all give different reasons), so I cancelled my order. In March I called to inquire of the shortage and was assured the products would ship within a week from the date ordered. I placed my order and sure enough I received an email stating my order had been shipped on 03/23/2015. I tapped the number to track my package(thinking it should be here by now 03/31/2015), and it kept giving me an error message for the tracking number.
I called customer service and was informed that the email is an automatically generated email and they have no control over this system. I was also informed that just because they send you the email does not mean the items have shipped!!!!!!!!!!!!!!!!!!. The items are currently on backorder(which I was not made aware of)!!!!!!! Customer service claims they have been trying to get in touch with the shipping department to figure out what the problem is..
I am so over this company, they have bad business practices!!!! If they were upfront with you in giving the correct information then things would be different. I would much rather you tell me, "Ma'am we are out of stock or backordered on the items you are looking for indefinitely. We are having a problem with our shipping department and this could take a couple months".
I would understand that a lot more and I would be less upset, but they are just telling lies left and right.
This is by far the worst company I have ever dealt with when it comes to customer service and keeping the consumer abreast with what's going on. The sad thing is no other product has ever worked so well on my skin like this line has and they don't even have any to sell!!!!!!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of online order. Rx For Brown Skin needs to read this review and look into the issue (if any) according to poster's claims.
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