• Customer service2 votes
  • Bad1 votes
  • On line order system1 votes
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  • 7 hours ago
  • Cosmetics and Toiletries
  • Memphis, Tennessee
  • 6

I placed an order with this company in February and was never made aware that the products were out of stock. I called a week later because I never received an email with shipping information and was informed of the out of stock and was told the items would ship within a week. Long story short, a month went by without me receiving any of my products and after several calls to customer... Read more

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  • Mar 21
  • Cosmetics and Toiletries
  • Ahoskie, North Carolina
  • Online Order
  • 51

RX for Brown Skin is an excellent product. However, the infrastructure of the online system is pitiful. The product actually works and my skin looks better than ever. Again though, products are not delivered on time, you are lied to every time you phone with inquiries. Susan Taylor may not evenb know of the problems which is a huge discredit to her name. Shame on Ms. Taylow for not caring about... Read more

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  • Mar 18
  • Cosmetics and Toiletries
  • New York, New York
  • Online Order
  • 42

BUYER BEWARE!!! For over a year now I have had countless errors and delays with my orders. As a result, I was given a discount on my orders due to the inconvenience it has caused me. I called the company on 02/04/15 to verify when my next shipment would arrive. I was told it would be shipped on 02/09/15. I waited patiently and til this day my order has not arrived. I called customer service on... Read more

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I have called three times and today finally got a straight answer. They are out of product, and pretty much everything is on back order indefinitely. Very disappointed. I have been waiting for a month and finally asked for a refund b Add comment

Ordered product Feb 13. Today is March 9 and Still no product. This is theft and when I click on the CS# it Changes to a Different number. Plus I haven't had a chance to try the product in the time allowed, because I haven't Received it. Tf? Add comment

  • Mar 05
  • Cosmetics and Toiletries
  • Newport News, Virginia
  • Travel Kit
  • 58

I placed an order for a travel kit and for 1 age block hydrator. When I checked my credit card on line, I had been charged 20 times for the this one order to the tune of over $800.00 dollars. I called the company and was told that they did see that I had been charged numerous times for the same order I was told that the order had already been processed and so when I received the order to send it... Read more

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I placed an order for $78.92 on 2/14 and it is now 2/27 I have not received my products nor can I track my shipment because it states the fed ex tracking number is invalid. I screaming REFUND! Customer service keeps saying, "products are on back order" your lying because you charged my credit card with no problem. Add comment

I just order my Rx on Feb 13 when i try to check my order my tracking is not found. Do i have to wait to report to BBB? I'm worried my cc will get billed again. Add comment

The customer service is awful! Eventhough I cancelled my subscription last year, my card was billed for another order in January. I have tried for a week to contact the company by all numbers and the lines are busy or redirected to no where. I am a very dissatisfied customer. Add comment

  • Jan 22
  • Cosmetics and Toiletries
  • Darby, Pennsylvania
  • Skin Care Product
  • 124

I've been a customer a little over 2 years and I have been waiting ever since Oct 1, 2014 for my scheduled 4 month supply.....It's now January 22, 2015 and I have yet to receive my order.....Of course I called their customer service department several times, try ever other week NO HELP......a different story every time I call "Warehouse issue, one or two of your products are on back order".. I... Read more

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