• Customer service2 votes
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I placed an order for $78.92 on 2/14 and it is now 2/27 I have not received my products nor can I track my shipment because it states the fed ex tracking number is invalid. I screaming REFUND! Customer service keeps saying, "products are on back order" your lying because you charged my credit card with no problem. Add comment

I just order my Rx on Feb 13 when i try to check my order my tracking is not found. Do i have to wait to report to BBB? I'm worried my cc will get billed again. Add comment

The customer service is awful! Eventhough I cancelled my subscription last year, my card was billed for another order in January. I have tried for a week to contact the company by all numbers and the lines are busy or redirected to no where. I am a very dissatisfied customer. Add comment

  • Jan 22
  • Cosmetics and Toiletries
  • Darby, Pennsylvania
  • Skin Care Product
  • 89

I've been a customer a little over 2 years and I have been waiting ever since Oct 1, 2014 for my scheduled 4 month supply.....It's now January 22, 2015 and I have yet to receive my order.....Of course I called their customer service department several times, try ever other week NO HELP......a different story every time I call "Warehouse issue, one or two of your products are on back order".. I... Read more

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  • Jan 09
  • Cosmetics and Toiletries
  • Columbus, Ohio
  • Online Order
  • 315

I have a been a loyal customer to this company for over a year and absolutely LOVE this product. With that being said imagine my complete surprised when I ordered a bunch of products on December 18th... some of them gifts for my sister...and they sent me an untrackable shipping number... I called they told me there was a back order of products and that I would receive the product January 4th...... Read more

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Reporting RX For Brown Skin to Better Business Bureau. This company is a scam. Add comment

Never received my order after numerous calls to customer service. Add comment

  • Nov 18, 2014
  • Cosmetics and Toiletries
  • Los Angeles, California
  • Cancellation Policy
  • 240

I've been using the product for almost two years. Never once have I had a good experience. My credit card was billed almost a month ago I called then to find out why I haven't received the product. I was told it was processing. i called again today and was told back log for 3 more weeks. In the meanwhile, I've had to purchase other skin care products. i spoke with James at ext 369, he acted like... Read more

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  • Nov 07, 2014
  • Cosmetics and Toiletries
  • Return Policy
  • 139

I ordered products when they never came I called and was told they had shipped. It has been over a month and I still haven't received the products. I called a couple of times the first month and was given two different dates that the products had shipped. Then I was told it would take at least 11 days for the products to reach me. I asked for a tracking number and was given a bogus tracking... Read more

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  • Oct 23, 2014
  • Cosmetics and Toiletries
  • Washington, District Of Columbia
  • Order Cancellation
  • 298

I called today, 10/23/2014 to cancel my order, the same way I called in August to place an order, and took the time to order on-line. I spoke with James (ext. 369), who acted as if he could not understand the word "cancel". I thought this very rude, for whatever my reasons for cancelling (which had nothing to do with the product, I expressed that I was pleased with the results, thus far). I... Read more

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